Last updated: 9 Dec 2025

These Terms & Conditions govern all design and creative services provided by Anna Mar Design – Creative Studio (“Designer”, “I”, “me”) to the client (“Client”, “you”). By booking any service, the Client agrees to the following terms.

1. Services Covered

These Terms apply to all services offered by Anna Mar Design – Creative Studio, including but not limited to:

• Custom design services (branding, logos, graphic design, marketing materials)

• Website design, development, redesign, migration, and support

• Video editing, motion graphics, and post-production

• Creative consultancy, strategy sessions, and audits

• Add-ons, website updates, and maintenance services

2. Payments & Project Start

For all branding, logo, and website packages, the following payment structure applies:

• 40% deposit required before any work begins

• Deposit is non-refundable

• Project is scheduled only after deposit is received

• Remaining 60% is due upon project completion, before any final files or website transfer is delivered

For add-ons, consulting, video editing, and other services, billing may be:

• Per session/hourly

• Upon completion

• Or as outlined in your project proposal

All payment terms will be clearly stated in the individual Proposal or Service Agreement.

3. Revisions

Design packages include a set number of revision rounds, as stated in the proposal.
Additional revisions beyond the agreed rounds will be billed at the current hourly rate.

4. Client Responsibilities

By working with the Designer, the Client agrees to:

• Provide all required content, text, images, and information in a timely manner

• Ensure any text, images, logos, or other assets supplied by the Client are owned by the Client or properly licensed

• Review drafts and provide clear, consolidated feedback

• Respond within reasonable timeframes to avoid project delays

The Designer is not responsible for content accuracy, legal text, or copyright compliance for client-supplied materials.

5. Delays, Non-Communication & Cancellation

If the Client becomes unresponsive (no communication via email or phone) for 180 days after project commencement:

• The Designer may cancel the project in writing

• All fees for work completed up to that point must be paid by the Client

• Any unpaid amount will not exceed 100% of the total project price

• All copyrights remain with the Designer until full payment is made

If the Client cancels the project voluntarily:

• The 40% deposit is non-refundable

• Additional fees may apply for work completed beyond the deposit value

The Designer may cancel a project at any time for inappropriate behavior, unreasonable demands, or breach of terms.

6. Rights & Ownership

Client Rights (After Final Payment)

Upon full payment of all fees:

• The Client gains full rights to the final approved designs (logo, brand assets, graphics, etc.)

• The Client may reproduce them freely

• The Client receives all final deliverables as specified in the proposal

Designer Rights

• All concepts, drafts, rejected designs, and working/source files (e.g., Illustrator, Photoshop files, website code, project files) remain the property of the Designer

• Source files are not included unless specifically agreed in writing and may incur an additional fee

Website-Specific Ownership

For website projects:

• The Client owns the final visual design and content

• The Designer retains ownership of custom CSS, markup, layouts, or proprietary techniques used but grants the Client a license to use them for the project only

Portfolio Rights

The Designer reserves the right to:

• Showcase the completed work in a portfolio, website, social media, and promotional materials

• Display a small, discreet credit link in the footer of the Client’s website (removable upon request)

7. Refund Policy

• All deposits are non-refundable

• All completed work is non-refundable

• No refunds will be issued once design concepts, drafts, videos, or websites have been delivered

• No refunds are provided for change of mind or Client delays

Refund exceptions may be made only at the Designer’s sole discretion.

8. Turnaround & Timelines

Project timelines outlined in proposals are estimates and depend on:

• The Client providing content on time

• Client responsiveness

• Scope changes

Delays by the Client automatically delay the project timeline.

Rush fees may apply for expedited work.

9. Revisions, Content & Scope Changes

Any additional requests or changes beyond the original proposal may:

• Extend timelines

• Incur additional fees

• Require a revised proposal

10. Third-Party Tools & Integrations

The Designer is not responsible for:

• Third-party platform issues (Squarespace, Wix, Shopify, YouTube, Vimeo, etc.)

• Hosting or domain issues

• Plugin, email marketing, analytics, or API failures

The Client is responsible for maintaining their own subscriptions.

11. Video Editing & Production Terms

For video editing and motion graphics:

• Client must provide clear creative direction or allow the Designer to determine it

• Video revisions follow the agreed revision limit

• The Designer is not responsible for copyright claims related to client-supplied media

12. Consulting & Creative Strategy Sessions

Consulting sessions are non-refundable and billed at the agreed rate.
Any recommendations given are advisory; the Client is responsible for implementation.

13. Confidentiality

Both parties agree to keep all project materials and communication confidential unless permission is granted.

14. Limitation of Liability

The Designer is not liable for:

• Losses, damages, or financial results from the use of delivered designs or websites

• Website downtime, hosting issues, security breaches, or third-party failures

• Legal issues arising from Client-provided content

Maximum liability is limited to the total project fee paid.

15. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

16. Contact

If you have questions about these Terms & Conditions, please contact:

Email: studio@annamardesign.com